Return Policy for TapStar
At TapStar, we are committed to ensuring your satisfaction with our products. Our return policy complies with the Consumer Protection Act (CPA) of South Africa, offering fair and transparent processes.
1. Returns Eligibility
You may return a product if:
- The item is defective, damaged, or not as described.
- You notify us within 10 business days of receiving the product.
- The product is unused and in its original packaging (for non-defective returns).
2. How to Initiate a Return
- Contact Us: Email support@tapstar.com or call +27 41 012 5019 to request a return.
- Provide Proof of Purchase: Include your order number and a description of the issue.
- Inspection Process: For defective items, we may require photos or a physical inspection before processing the return.
3. Refunds
- Approved Returns: Once your return is approved, we will issue a refund to your original payment method within 7 business days.
- Non-Defective Returns: A handling fee may apply for returns due to reasons other than defects.
4. Exchanges
- If you prefer an exchange, we’ll ship a replacement product once the returned item has been inspected and approved.
5. Non-Returnable Items
The following items are not eligible for return:
- Custom-branded products (e.g., cards or stands with your logo).
- Items damaged due to misuse or negligence.
6. Shipping Costs
- Defective Items: TapStar will cover the return shipping costs.
- Non-Defective Returns: The customer is responsible for return shipping costs.
7. Contact Information
If you have any questions or need assistance with a return, reach out to us:
- Email: support@tapstar.com
- Phone: +27 41 012 5019
- Business Hours: Monday – Friday, 8 AM – 5 PM